Privacy Notice

OneSpaAI ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this Privacy Notice. This document describes the types of information we may collect from you or that you may provide when you visit our website or use our software applications (collectively, our "Platform"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Our Role as an Independent Software Provider

OneSpaAI provides software as a service (SaaS) technology infrastructure designed to help independent spas, salons, and wellness businesses manage their scheduling, operations, and point-of-sale systems. We act strictly as a third-party technology provider. We do not own, operate, manage, or partner with the independent businesses that utilize our Platform. Any bookings, appointments, transactions, or direct communications facilitated through our software are strictly between the end-user (client) and the respective independent business. We do not control, and are not responsible for, the privacy practices, service quality, or business operations of these independent entities.

2. Information We Collect and How We Collect It

We collect several types of information from and about users of our Platform, including:

• Personal Information: Information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline.
• Business Information: If you are a spa or salon owner using our software, we collect business details, billing information, tax identification numbers, and operational data.
• Usage Data: Information about your internet connection, the equipment you use to access our Platform, and usage details collected automatically through cookies and tracking technologies.

3. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Platform and its contents to you.
• To provide you with the software functionality, customer support, and administrative notices.
• To fulfill any other purpose for which you provide it, such as processing a subscription payment.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To improve our Platform, troubleshoot technical issues, and analyze system performance.

We do not sell, rent, or trade your personal information to third parties for their commercial purposes.

4. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy notice:

• To Service Providers: We may share data with contractors, service providers, and other third parties we use to support our business (e.g., cloud hosting infrastructure, payment processors) who are bound by contractual obligations to keep personal information confidential.
• For Legal Compliance: To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• Business Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of OneSpaAI's assets.

5. Data Security

We have implemented rigorous, industry-standard measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls, and payment transactions are encrypted using SSL technology. However, the transmission of information via the internet is not completely secure; we cannot guarantee the absolute security of your personal information transmitted to our Platform.

6. Your Data Rights

Depending on your jurisdiction, you may have specific rights regarding your personal information, including the right to request access to, correction of, or deletion of your data. End-users (clients of spas/salons) should direct these requests to the respective business that controls their data. Direct users of OneSpaAI (business owners) may contact us directly to exercise these rights.

7. Contact Information

To ask questions or comment about this Privacy Notice and our privacy practices, please contact us at: tech[at]onespaai[dot]com.